Detailed on this page is a collection of our most asked questions.
The information in this section are the companies most asked questions, and cover a variety of topics. If you have additional questions or would like further information, please contact our customer services team on 0300 373 5872, or alternatively fill out one of our contact forms and our team will get back to you.
Perfect By Design, has been going for 30 years, initially starting out in interior window furniture, plantation shutters and blinds. We have over the years entered new spaces, specifically; kitchens, bedrooms, bathrooms, and more recently outdoor spaces.
As a business, wherever possible, we always try to work with suppliers that have green and sustainability initiatives.
Simply put, yes. All our products and services are bespoke or made-to-measure, This does mean slightly slower lead times, but also means you get that one-of-a-kind space in your home. Which always makes the slightly longer wait… worth it.
Of course, wherever we can, we always try to turnaround our projects in the quickest and most efficient time possible.
To make an appointment, you can call us on 0300 373 5872, email us at sales@perfectbydesign.co.uk or visit one of our showrooms.
Of course, all our kitchens, bedrooms, bathrooms, outdoor spaces and shutters come with a 3 year product guarantee and a 10-year workmanship guarantee (Installation).
The only exception is our Interior Design Service. This is simply due to the fact that it is a consultation, and the steps that follow, require the customers acknowledgement and sign-off before products are sourced, or installation begins.
We are more than happy to provide you with pricing information, to give you a guided price, but we do not provide comprehensive estimates for any service over the phone. This is due to the specifics of your space, and the nature of the products and finishes that you are looking for.
Our products should last forever, but we appreciate that sometimes, things get accidentally damaged. In these instances, we are normally happy to come out and make the necessary repairs, however, please be aware each instance is reviewed on a case-by-case basis.
Absolutely. We have an in-house team of designers, ready and willing to help you plan your space. We listen to your needs and preferences, and then provide you with clear options along with our professional recommendations that suit your style and needs.
Our interior design advice is inspired on your preferences, so that you can get what you want, within the budget you have.
Our average lead times can vary, subject to the product and service you use. As a guide, our kitchen and Bathrooms can be turned around within 3-4 weeks, whereas our shutters can take up to 14 weeks. The varying factor is typically the specifications; bespoke, made-to-measure elements can take longer.
Looking for answers?
Detailed in this section are a collections of our most frequently asked finance plan questions.
Is your question not answered?
If you have additional questions or would like further information, please visit our FAQs page or contact our customer services team on 0300 373 5872, between the hours of 9am – 5pm Monday – Friday, excluding bank holidays.
If you have a question about our window shutter finance options, please contact your designer or our Customer Support Team 0300 373 5872. They will talk you through all your options.
We have partnered with a UK Based finance company called Novuna Personal Finance. They handle all our finance plans.
Yes absolutely, you can make as many additional payments as you like, with no additional fees or charges.
Simply put, yes of course you can. We understand that sometimes your circumstances require the need to change your payment date. Novuna Personal Finance, enable you to make these changes hassle-free.
Please contact us. You will be able to find our contact details on our website contact us page.
The finance company may also email you to advise you on the status of your application. They will use the email address you provided on the application form but if you haven’t received any emails from them, please check your junk and spam mail folders.
All monthly payments are paid by direct debit from the applicant’s bank account. Typically, your first payment will start approximately 30 days after your Perfect product has been installed. Subsequent monthly payments will be due every month for the length of your term on that same day every month.
Please have sufficient funds in place for 7 days either side of your expected 1st payment. We cannot legislate for any changes due to weekends/bank holidays.
It’s the feeling you get when you’re moving around your kitchen like Gordon Ramsey.
Everything is laid out exactly how you want it, cooking becomes an absolute joy to do. No more stress.
At the payment stage, you will be required to fill out the online form and add an electronic signature. Please make sure you use your full name and address.
A transaction of 50p will be authorised against a credit or debit card you own, no money will be taken from your card the process is designed to protect you and us against fraud, the details are only used to confirm they are valid and registered to your address.
Perfect Group chose our finance provider due to their ease of use, speedy process and their incredible experience. If you’re successful with your application, you will enter into a Credit Agreement with the finance company.
Please carefully re-enter all your card details. Your card must be enabled for 3-D Secure for them to take payment online. Please note: Our finance provider cannot take card payments over the phone or by any other means.
You need to carefully follow the instructions on the screen to upload your proof of identity image. You can use a smartphone camera to take a picture of your identity document, there’s no need to have a scanner.
At the start of your order, an installation fee is deducted from your total order value.
The amount of this fee is detailed in your quote, which you will always receive before paying your deposit.
This fee exists because Novuna can finance the shutters themselves, but not the installation service we provide.
It covers the cost of ensuring your products are fitted to the highest standard, including the time, expertise, and equipment required for the job.
Novuna Personal Finance considers several factors, including your credit score, identity verification, and existing commitments.
While a specific reason for the decline may not be provided, it’s typically due to:
Yes, you can re-apply.
We currently can offer upto 5 years (60 months) on finance, and up to 4 years interest free. However we are always reviewing our offerings to give our customers the best opportunities and experience.
Need more information?
We appreciate that you may have additional questions about our Interior Design service, here is a few of our frequently asked questions, answered.
Still curious?
If you can’t find what you’re looking for, just get in touch; we’re always happy to help.
Our interior design service is free. We don’t charge for talking to our potential customers about what we love. We want to help you realise your vision.
No, not at all. There is no minimum spend required to benefit from our Interior Design service. Whether the appoint lasts 15 mins to 2 hours, we are hear to provide you with guidance and creative insight to help you see your dream space, become a reality.
We start by setting an appointment, either at your home or in our showroom. Next we discuss your vision, ideas, preferences, influences and more to get a sense for what you are looking to create and achieve.
If we are in your home, we may take a couple of measurements, and gauge a sense for the space and possibilities.
Additionally we will discuss your budget as well as walk you through our process.
Our design consultations can last anywhere from 30 minutes to 2-hours, it really depends on what you want doing, how many spaces you want designed. We tend to allow these appoints go with the flow, so there is really no rush. The goal is to gain an understanding of what you want, and how you want it.
Sadly, our services are only available in the UK. And primarily in the Northwest of England. Of course, that doesn’t mean we won’t come outside of our normal area to help you.
Got questions?
Here are some of the most frequent queries we get about our kitchens, bedrooms, bathrooms, and outdoor spaces.
Still curious?
If you can’t find what you’re looking for, just get in touch; we’re always happy to help.
Bespoke kitchens almost always add value to your home, but they’re not just about that. Having a bespoke kitchen means having something built exactly to suit your needs, that’s the best ROI if you ask us!
It’s the feeling you get when you’re moving around your kitchen like Gordon Ramsey.
Everything is laid out exactly how you want it, cooking becomes an absolute joy to do. No more stress.
The numbers don’t lie. Checkatrade estimates that a new kitchen will add 10-12% to your home’s value.
Money aside, a bespoke kitchen adds practical value to your life. Combining daily rewards with long-term fiscal returns.
The definition of “bespoke” is something custom-made for a customer, and that’s exactly what we do with our kitchens for you.
From concept to realisation, everything is done specific to your needs.
We offer full-service design, meaning we do everything from design to installation.
When you get your bespoke kitchen from us, you’ll be taken care of every step of the way.
The definition of “bespoke” means “made for a specific customer”.
From consultation, all the way through to design and installation, we support you and give you a bespoke experience.
Not at all! We can help guide you through the entire process, find features you like and design your bedroom for you from there!
During your consultation, we can go through any designs in your home currently and design your bedroom to fit the same aesthetic.
Undoubtedly! The satisfaction of having your bedroom expertly designed and crafted exactly how you like it is worth the investment alone.
That said, having a gorgeous bespoke bedroom can also increase the value of your home, especially if you have awkward space wardrobes installed!
We offer full-service design, meaning we do everything from design to installation.
When you get your bespoke bedroom from us, you’ll be taken care of every step of the way.
A bespoke bathroom is made specifically to your specification.
Our bathrooms are expertly designed and crafted with input from you throughout the entire process, from ideation to realisation.
Bespoke bathrooms are made exactly to your specification. That means they fit your space perfectly and are laid out exactly how you want them.
No more annoying towel rail on a wall too far from the shower, you’ve chosen exactly where everything goes.
Absolutely! Having something bespoke made means it’s 1/1. Designed specifically for you, your home and in the way you want it.
There’s really nothing else like it!
The definition of “bespoke” is something custom-made for a customer, and that’s exactly what we do with our bathrooms for you.
From concept to realisation, everything is done specifically to your needs.
We offer full-service design, meaning we do everything from design to installation.
When you get your bespoke bathroom from us, you’ll be taken care of every step of the way.
A pergola is somewhat like a gazebo, but it’s a permanent structure.
They’re essentially composed of beams and posts which forms an open framework over an area in your garden.
It depends on the material, for wood, metal and plastic you can use a pressure washer or scrub with some hot soapy water.
Rattan can’t be cleaned with a pressure washer, though, and needs cleaning with warm, soapy water.
Don’t forget to take the cushions off first!
You typically don’t need planning permission for a pergola in the UK if it’s a freestanding structure in your back garden, no taller than 2.5 metres when close to a boundary (or up to 3 metres elsewhere), and doesn’t take up more than 50% of your outdoor space when combined with other buildings. As long as it’s open-sided with a slatted or non-solid roof, and your property isn’t listed or in a conservation area, it’s usually covered under permitted development rights.
It depends on the vibe you’re going for. The best way to light an outdoor living area is by layering different types of lighting to create a warm, functional space. Combine ambient lighting like string lights or wall lanterns with task lighting for cooking or reading, and add accent lights to highlight features like plants or decking.
The best place to start is in your choice of materials, like powder coated metal for example. Try to keep everything dry and clean and you should be good for a long time.
Put simply, no you don’t. An outdoor kitchen isn’t considered a permanent structure so you don’t need any special permits for it.
Absolutely! An outdoor kitchen, like any outdoor enhancement, can really improve the appeal of your home and be a sign that you’ve cared for your home.
It’s not necessarily a requirement. If you use waterproof/resistant materials, you might be ok, but adding some cover definitely can’t hurt!
That’s why we’re here! You don’t need to worry about the small things in the design, just tell use what styles/features you want and where and we’ll make it happen!
The clues in the name, an outdoor kitchen is a kitchen that’s outdoors! They’re a great way to blend your indoors with the outdoors.
No our outdoor furniture is provided by specialist partners and suppliers.
Good outdoor furniture ultimately comes down to 4 key components: Durability, comfort, functionality, and style
Wood and metal based furnishings are typically regarded as the best materials to get, due to there weather resistant nature. Teak in-particular is a great choice, due to its more forgiving nature, by that we mean that it is considered low-maintenance, and highly weather resistant.
Covering up your outdoor furniture is entirely you decision.
However, we would always recommend that you do look to cover your outdoor furnishings, as this will help pro-long the quality of the furniture, protect it from the elements.
Despite most outdoor furniture being robust enough to withstand British weather, overtime, the quality will fade. Covering them and adding that additional layer of protection will prolong there use and your investment.